Effective Date: May 29, 2025
Introduction
Pemberton’s Cleaning and Restoration Supply (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pembertonstore.com (the “Site”) or make purchases from us.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account or make a purchase
- Subscribe to our newsletter
- Contact us for customer service
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Billing and shipping addresses
- Payment information (processed securely through our payment processors)
- Account credentials (username and password)
- Purchase history and preferences
- Communications with our customer service team
Information Collected Automatically
When you visit our Site, we automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our Site
- Referring website information
- Cookies and similar tracking technologies
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Improve our website functionality
- Provide personalized content and advertisements
- Process transactions securely
You can control cookie settings through your browser, though disabling cookies may affect site functionality.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about your purchases and account
- Provide customer service and support
- Send promotional emails and newsletters (with your consent)
- Request product reviews and feedback
- Improve our products, services, and website
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us with:
- Payment processing
- Shipping and logistics
- Email marketing services
- Website hosting and maintenance
- Customer service platforms
- Analytics and marketing tools
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms and conditions
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Email Communications
Newsletter Subscriptions
When you subscribe to our newsletter, we will send you promotional emails about our products, services, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Review Requests
We may send follow-up emails requesting product reviews after your purchase. These communications help us improve our products and services and assist other customers in making informed decisions.
Transactional Emails
We will send you transactional emails related to your orders, account, and customer service inquiries. These emails are necessary for our business relationship and cannot be opted out of while you remain a customer.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Security measures include:
- SSL encryption for data transmission
- Secure payment processing through certified providers
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us using the information below.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our Site and updating the effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Pemberton’s Cleaning and Restoration Supply
5825 Smithfield St
McKeesport, PA 15135
Phone: (800) 342-2297
Email: [Contact through website contact form]
State-Specific Rights
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
European Residents (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation, including the rights mentioned in the “Your Rights and Choices” section above.
This Privacy Policy was last updated on May 29, 2025.
