Effective Date: May 29, 2025
Agreement to Terms
By accessing and using the Pemberton’s Cleaning and Restoration Supply website (https://pembertonstore.com) and purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.
About Our Company
Pemberton’s Cleaning and Restoration Supply is a Pennsylvania-based business specializing in professional cleaning and restoration supplies. We have been serving the industry for over 50 years.
Company Information:
Pemberton’s Cleaning and Restoration Supply
5825 Smithfield St
McKeesport, PA 15135
Phone: (800) 342-2297
Use of Our Website
Eligibility
You must be at least 18 years old to use our website and make purchases. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
Account Registration
When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Uses
You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:
- Violating any applicable laws or regulations
- Transmitting malicious code or attempting unauthorized access
- Interfering with other users’ access to our services
- Using automated systems to access our website without permission
- Copying, reproducing, or distributing our content without authorization
Products and Services
Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is error-free. We reserve the right to correct any errors and to cancel orders if pricing errors occur.
Pricing
All prices are displayed in U.S. dollars and are subject to change without notice. The price charged will be the price displayed at the time of order placement, subject to our right to cancel orders due to pricing errors.
Product Availability
Product availability is subject to change. We reserve the right to limit quantities and to discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you and provide options for substitution or cancellation.
Orders and Payment
Order Process
When you place an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order. Order confirmation does not guarantee product availability or pricing accuracy.
Payment
We accept various payment methods as displayed during checkout. Payment is due at the time of order placement. We use secure third-party payment processors to handle payment information.
Order Modifications and Cancellations
Once an order is placed, modifications may not be possible due to our same-day shipping policy. Please contact us immediately at (800) 342-2297 if you need to modify or cancel an order.
Shipping Policy
Processing Time
Orders placed before 3:00 PM EST on business days will typically be processed and shipped the same day, provided products are in stock. Orders placed after 3:00 PM EST or on weekends/holidays will be processed on the next business day.
Shipping Methods
We offer various shipping options during checkout. Shipping costs and delivery times will be displayed before order completion.
Free Shipping
We offer free shipping on orders over $350.00 within the continental United States. Free shipping applies to standard ground shipping only.
Delivery
Title and risk of loss pass to you upon our delivery to the carrier. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
Returns and Refunds
Return Policy
We accept returns of damaged or malfunctioning products within 30 days of delivery. Products must be in their original condition and packaging.
Restrictions
- Liquid products with broken seals cannot be returned
- Custom or special-order items may not be returnable
- Products must be returned in sellable condition
Return Process
To initiate a return, contact us at (800) 342-2297. You will receive return instructions and a return authorization number. Customers are responsible for return shipping costs unless the product was damaged upon arrival.
Refunds
Approved refunds will be processed to the original payment method within 5-10 business days after we receive the returned product.
Warranties and Disclaimers
Limited Warranty
Products are subject to manufacturer warranties where applicable. We do not provide additional warranties beyond those offered by manufacturers.
Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PEMBERTON’S CLEANING AND RESTORATION SUPPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS.
Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.
Intellectual Property
The content on our website, including text, graphics, logos, images, and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.
Communication Preferences
Marketing Communications
By providing your email address, you may receive promotional emails about our products and services. You can unsubscribe at any time using the links provided in our emails.
Review Requests
We may send follow-up emails requesting product reviews to help improve our services and assist other customers.
Indemnification
You agree to indemnify and hold harmless Pemberton’s Cleaning and Restoration Supply from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Pennsylvania.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.
Force Majeure
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or other unforeseeable events.
Contact Information
For questions about these Terms and Conditions, please contact us:
Pemberton’s Cleaning and Restoration Supply
5825 Smithfield St
McKeesport, PA 15135
Phone: (800) 342-2297
These Terms and Conditions were last updated on May 29, 2025.